10 ph Responsible Gaming – Staying in Control While You Play
At 10 ph, we believe that gaming should always be an enjoyable form of entertainment — never a source of stress or financial hardship. This page outlines the tools, limits, and support resources available to every player in the Philippines who wants to keep their gaming experience healthy and balanced.
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What tools does 10 ph give you to manage your play?
We have built practical, easy-to-use controls directly into your account so you can set boundaries that match your personal situation — no need to contact support for the basics.
Deposit Limits
Set a daily, weekly, or monthly cap on how much Philippine pesos (PHP) you can deposit into your account. Once a limit is active, it cannot be increased until a mandatory cooling-off period has passed, so your budget stays protected even in the heat of the moment.
Session Time Reminders
Choose how long you want each gaming session to last and receive an on-screen reminder when that time is up. Keeping track of how long you have been playing is one of the simplest and most effective ways to stay in control of your gaming habits.
Take a Break
If you feel you need a short pause from gaming, you can activate a temporary break of 24 hours, 7 days, or 30 days directly from your account settings. During a break, your account remains open but you will not be able to place bets or make deposits until the period ends.
Self-Exclusion
For players who feel they need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. During self-exclusion, you will not receive any promotional communications from us, and re-opening the account before the period ends is not permitted.
Activity History
Your full betting and transaction history is available in your account dashboard at any time. Reviewing your activity regularly helps you stay aware of your spending patterns and make informed decisions about whether your gaming remains within comfortable limits for your personal finances.
Support Access
Our support team is available to help you activate any of these tools, answer questions about responsible gaming, or point you toward professional help if you need it. You can reach us at [email protected] and we will respond promptly to any wellbeing-related request.
How do you know if gaming is becoming a problem?
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs are commonly associated with gambling that has moved beyond healthy entertainment — if several of these apply to you, we encourage you to seek support.
Behavioural Warning Signs
- Spending more money or time on gaming than you originally planned
- Chasing losses by placing more bets to try to win back what you have lost
- Feeling restless, irritable, or anxious when you are not able to play
- Hiding your gaming activity from family members or close friends
- Borrowing money or selling belongings to fund your gaming
- Neglecting work, school, or personal responsibilities because of gaming
Emotional & Financial Signs
- Feeling depressed, guilty, or ashamed after a gaming session
- Using gaming as a way to escape from stress, anxiety, or personal problems
- Repeatedly trying to cut down or stop gaming but finding it difficult to do so
- Experiencing financial difficulties that are directly linked to gaming losses
- Thinking about gaming constantly, even when you are doing other activities
- Relationships with family or friends becoming strained because of your gaming
Remember: Recognising a problem is the first and most important step. You do not need to be in a crisis to reach out — speaking to someone early makes it much easier to regain control. 10 ph supports every player who takes that step, and we will never judge you for asking for help.
Where can Filipino players get professional help?
If you or someone you know needs support beyond what our platform tools can provide, the following organisations offer confidential, professional assistance to people in the Philippines dealing with problem gambling.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming programme that includes player education, self-exclusion registries, and referrals to counselling services. As the primary gaming regulator in the Philippines, PAGCOR sets the standards that licensed operators like 10 ph are required to follow to protect players.
National Centre for Mental Health
The National Centre for Mental Health (NCMH) in the Philippines provides free mental health services and crisis support, including for individuals experiencing gambling-related distress. Their crisis hotline is available to anyone in the Philippines who needs to speak with a trained mental health professional about a personal or family concern related to gambling.
Gamblers Anonymous Philippines
Gamblers Anonymous is a peer support fellowship with active chapters across the Philippines, offering regular group meetings where individuals can share their experiences and support one another in recovery. Membership is free, anonymous, and open to anyone who believes they may have a gambling problem — no referral or formal diagnosis is required to attend a meeting.
Need to talk to the 10 ph team directly?
Our support team can help you activate limits, request a break, or start the self-exclusion process. We are here to help — reach us at [email protected] or visit our FAQ for quick answers.