10 ph Privacy Policy – How Your Personal Data is Collected, Used, and Protected

When you create an account on 10 ph, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect your billing and payment information — such as your GCash number, Maya account details, or Philippine bank account number — solely to process deposits and withdrawals in Philippine pesos (PHP). As you use the platform, we automatically gather certain technical data including your IP address, device type, browser version, operating system, and session activity logs, which help us maintain platform security and improve your experience. If you contact our support team, we retain records of that correspondence, including any documents or screenshots you share with us, so we can resolve your query accurately and follow up if needed. We may also collect information about your gaming activity on the platform — such as bet history, game preferences, and session duration — for the purposes of responsible gaming monitoring and account management. All information collected is limited to what is genuinely necessary for the operation of the platform and compliance with applicable Philippine regulations, and we do not collect sensitive personal data beyond what is required for identity verification and payment processing.

The primary reason 10 ph collects your personal information is to operate your account — processing your registrations, verifying your identity, handling deposits and withdrawals, and ensuring that your winnings are paid out to the correct person. Your contact details are used to send you account-related communications such as transaction confirmations, security alerts, and important updates about the platform or its terms; we do not send unsolicited promotional messages without your consent. Gaming activity data is used internally to monitor for signs of problem gambling and to ensure that our responsible gaming tools are working effectively for players who may need support — you can read more about these tools on our Responsible Gaming page. Technical data such as IP addresses and device logs are used for fraud prevention, account security, and to detect any unauthorised access attempts on your account. We may use aggregated, anonymised data — which cannot be linked back to any individual player — for internal analytics and platform improvement purposes, such as understanding which features are most used or where players encounter difficulties. We do not use your personal data to make automated decisions that would significantly affect your account without human review, and we do not build advertising profiles or sell your data to third-party marketers under any circumstances.

10 ph does not sell, rent, or trade your personal information to any third party for commercial purposes — this is an absolute commitment and not subject to exceptions based on business interest. We do share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers; these partners are contractually bound to handle your data only for the specific purpose for which it was shared and in accordance with applicable data protection standards. In certain circumstances, we are legally required to disclose player information to Philippine regulatory authorities, law enforcement agencies, or courts — for example, in connection with an investigation into fraud, money laundering, or other unlawful activity. If 10 ph undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the condition that the same level of data protection is maintained and you are notified of any material change. We will never disclose your personal information to other players, to your family members, or to any third party not described in this policy without your explicit written consent, except where required by law. If you believe your data has been shared inappropriately, you have the right to raise a concern with us directly or with the relevant Philippine data protection authority.

As a player based in the Philippines, you have a number of rights over the personal data that 10 ph holds about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request a copy of the personal information we hold about you at any time — simply contact our support team and we will provide this within a reasonable timeframe. You also have the right to request corrections to any inaccurate or outdated information on your account, such as a change of mobile number, email address, or payment details. If you wish to close your account and request deletion of your personal data, you may do so, subject to our legal obligation to retain certain records for regulatory compliance purposes — for example, transaction records may need to be kept for a defined period under Philippine anti-money laundering regulations. You have the right to object to certain types of data processing, including any direct marketing communications, and to withdraw consent for optional data uses at any time without affecting the lawfulness of processing that occurred before withdrawal. If you have a concern about how your data is being handled, we encourage you to contact us first so we can resolve it directly; you also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you feel your rights have not been respected.

We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the 10 ph platform is encrypted using industry-standard protocols, and sensitive information such as payment details is handled through secure, certified payment channels rather than stored directly on our servers. Access to personal data within our organisation is strictly limited to staff members who need it to perform their specific role, and all personnel with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by law, and we will take immediate steps to contain the breach and prevent further exposure. While we work hard to protect your data, we also encourage you to take steps to protect your own account — use a strong, unique password, do not share your login credentials with anyone, and contact us immediately if you suspect unauthorised activity on your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a concern about how your information has been handled, you can reach the 10 ph support team by email at [email protected] — please include your registered account details so we can locate your records and respond efficiently. We aim to acknowledge all privacy-related enquiries within two business days and to resolve them fully within a reasonable period depending on the complexity of the request. This Privacy Policy may be updated from time to time to reflect changes in our practices, changes to the platform, or updates to applicable Philippine data protection law; when material changes are made, we will notify registered players through the platform or via their registered email address. The most current version of this policy will always be accessible from the footer of every page on the 10 ph website, and the effective date at the top of the document will be updated accordingly. Continued use of the platform after a policy update has been published constitutes your acceptance of the revised terms, so we encourage you to review this page periodically. For broader questions about your account, deposits, withdrawals, or platform features, our FAQ page covers the most common topics in clear Philippine English.